Warranty Policy
Overview of the Warranty
Sogo Renewed is committed to delivering high-quality refurbished products that meet your expectations. This warranty policy outlines the terms and conditions under which Sogo Renewed offers warranty service for its refurbished hardware products and accessories.
Please Note: This warranty applies only to products purchased directly from Sogo Renewed official website or physical store. Products purchased from third-party marketplaces where Sogo Renewed is a seller are not covered under this warranty. For those purchases, please refer to the specific warranty and return policies provided by the respective marketplace.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Warranty Period
Standard Policy
1. For All Products: The standard warranty is valid for Six Months from the date of original retail purchase by the end-user purchaser.
What is Covered by this Warranty?
Defects in Materials and Workmanship
1. Sogo Renewed warrants that the refurbished hardware product and refurbished accessories contained in the original packaging are free from defects in materials and workmanship when used normally in accordance with Sogo Renewed published guidelines. These guidelines include information in technical specifications, user manuals, and service communications.
Hardware Components
1. This warranty covers all hardware components of the refurbished product, including the main device and any branded accessories that are included in the original packaging.
- Screen
- Motherboard
- Keyboard
- Hard drive and memory (RAM)
- Accessories including in the original packaging
- Sogo Renewed will service covered hardware issues resulting from manufacturing defects or normal use during the warranty period.
What is Not Covered by this Warranty?
Third-Party Accessories
This warranty does not cover any third-party accessories or components used with the refurbished product, even if they are purchased from Sogo Renewed.
Software
Any software, whether included with or installed on the refurbished product, is not covered by this warranty. This includes operating systems, applications, and other software components. Please refer to the licensing agreement that accompanies the software for details regarding your rights and responsibilities.
Exclusions from Warranty
This warranty does not apply to:
1. Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship.
2. Superficial damage, including but not limited to scratches, dents, and broken plastic on ports, unless the damage occurred due to a defect in materials or workmanship.
3. Damage caused by the use of third-party components that do not meet the specifications of the refurbished product.
4. Damage caused by external factors, including but not limited to accidents, abuse, misuse, fire, liquid contact, earthquake, or other external causes.
5. Damage caused by operating the product outside of Sogo Renewed published guidelines or in an environment not recommended by Sogo Renewed.
6. Damage resulting from unauthorized repairs, modifications, or upgrades performed by anyone other than an authorized Sogo Renewed service provider.
7. Normal wear and tear or defects due to the aging of the refurbished product.
8. Products with removed or defaced serial numbers.
9. Products reported as stolen or those that cannot be accessed due to security measures like passcodes, and where ownership cannot be verified.
Your Responsibilities
Backup of Data
If your refurbished product is capable of storing software programs, data, and other information, you are responsible for maintaining periodic backup copies of the information stored on the product. Sogo Renewed is not responsible for any data loss that may occur during repair, replacement, or any other warranty service.
Proof of Purchase
Before receiving warranty service, you may be required to provide proof of purchase, respond to questions designed to assist with diagnosing potential issues, and follow Sogo Renewed instructions for troubleshooting and seeking warranty service.
How to Obtain Warranty Service
– To initiate a warranty service request, contact Sogo Renewed Customer Support via email at renewed@sogoindia.com Renewed.com or call +91 8792915441 / 080 4589 4730 (Monday-Saturday, 10 AM – 6:30 PM). Provide a detailed description of the issue along with proof of purchase to begin the process.
Initial Complaint Resolution
– Once the complaint is raised, Sogo Renewed will attempt to resolve the issue remotely within 24 hours to 48 hours. Our support team may guide you through troubleshooting steps or perform a remote diagnosis to address the issue.
Engineer/ Technical Expert Visit
– Once the complaint is raised, Sogo Renewed will attempt to resolve the issue remotely within 24 hours to 48 hours. Our support team may guide you through troubleshooting steps or perform a remote diagnosis to address the issue.
Facility Inspection
– If the engineer’s visit does not resolve the issue, Sogo Renewed may require you to send the unit to our service facility. At the facility, the product will undergo a thorough inspection and necessary repairs will be made.
Replacement
– If, after the facility inspection, the issue still cannot be resolved, Sogo Renewed may replace the unit with another one of equivalent value and specifications.
Replacement and Refunds
– If a replacement is provided, the replacement product will be covered under the remaining term of the original warranty. Refunds, if offered, will be processed based on the original payment method.
Shipping and Handling
Shipping Costs
1. If warranty service is required due to a defect covered under this policy, Sogo Renewed will cover the shipping costs to and from the service center. If the service request is found to be ineligible, you may be responsible for the shipping costs.
Packaging for Return
1. When returning a product for warranty service, ensure that it is properly packaged to prevent damage during transit. Sogo Renewed is not responsible for any damage that occurs during shipping due to improper packaging.
Limitation of Liability
1. No Guarantee of Error-Free Operation
2. Sogo Renewed does not guarantee that the operation of the refurbished product will be uninterrupted or error-free. The warranty covers defects in materials and workmanship, but it does not cover software issues, user errors, or other non-hardware-related problems.
Limitation of Damages
Except as provided in this warranty and to the maximum extent permitted by law, Sogo Renewed is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, or loss of reputation.
Changes to the Warranty Policy
Right to Modify
Sogo Renewed reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
Service and Support Availability
Service and support for warranty claims will be provided based on parts availability and Sogo Renewed service center capabilities. Certain models may require additional lead time for repair or replacement due to component sourcing or specific part requirements.
Force Majeure
Sogo Renewed is not liable for delays, interruptions, or inability to fulfil warranty obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, government restrictions, pandemics, strikes, supply shortages, or other unforeseen events. In such cases, warranty obligations will be adjusted or deferred until the resolution of the event, as permitted by law.
Transferability of Warranty
This warranty is nontransferable and applies only to the original purchaser of the refurbished product. Any resale or transfer of the product voids this warranty.
Conduct of Customers and Staff
Sogo Renewed. is committed to providing a respectful and professional environment for both customers and employees. Customers are expected to treat our staff with courtesy and respect. Any abusive behaviour—such as verbal or physical threats, harassment, or disruptive conduct—will not be tolerated and may result in the limitation of warranty services or support.
Conversely, Sogo Renewed Technologies Ltd. expects its employees to uphold the highest standards of professionalism. If a customer feels they have experienced abusive or inappropriate language from our staff, they are encouraged to report the incident to management immediately. Such reports will be taken seriously and investigated thoroughly. Appropriate action will be taken to address any employee behaviour that does not align with our commitment to respect and professionalism. For such cases the same can be escalated to
Governing Law
Jurisdiction
This warranty policy is governed by the laws of the jurisdiction in which the purchase was made. Any disputes arising from this warranty will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
